For my job I have to call companies with call centers in the Philippines every day several times a day. Some reps are wfh and some are in an office based on background noise, but it’s really the luck of the draw because frequently I get incorrect information, or can tell the representative just doesn’t know what they’re talking about and reading from a script. The amount of times I get misquoted, or realize I’ve wasted 30 min on hold to reach someone who is now giving me incorrect answers is frustrating but a weekly occurrence. Anyway what I’m trying to say is, just based on that fact, she could probably get and keep one of these jobs as it seems there is little quality control/training/accountability to do a good job.
For my job I have to call companies with call centers in the Philippines every day several times a day. Some reps are wfh and some are in an office based on background noise, but it’s really the luck of the draw because frequently I get incorrect information, or can tell the representative just doesn’t know what they’re talking about and reading from a script. The amount of times I get misquoted, or realize I’ve wasted 30 min on hold to reach someone who is now giving me incorrect answers is frustrating but a weekly occurrence. Anyway what I’m trying to say is, just based on that fact, she could probably get and keep one of these jobs as it seems there is little quality control/training/accountability to do a good job.