Yep, I feel like JK is a great example of what happens when you attack people for not getting things right, instead of gently showing them the error of their ways.
One of my trans friends espoused much the same perspective as yourself. She was a deeply empathetic person at the beginning. If people hadn’t attacked her the way they did, she probably wouldn’t have been radicalized.
I think you get more of the empathy as the series goes on, Speaker for the Dead in particular is a monument to that quality.