Does anyone truly believe Mary has the patience to deal with the public who needs a call center? People who get to speak to an actual human are usually pretty pissed off by the time they make it through the automated menu and being on hold.
For my job I have to call companies with call centers in the Philippines every day several times a day. Some reps are wfh and some are in an office based on background noise, but it’s really the luck of the draw because frequently I get incorrect information, or can tell the representative just doesn’t know what they’re talking about and reading from a script. The amount of times I get misquoted, or realize I’ve wasted 30 min on hold to reach someone who is now giving me incorrect answers is frustrating but a weekly occurrence. Anyway what I’m trying to say is, just based on that fact, she could probably get and keep one of these jobs as it seems there is little quality control/training/accountability to do a good job.
Honestly as someone job searching (and disabled remote would be ideal) I read this kind of job is not worth it, and I know I’m an emotional sensitive person so I could see it wearing on Mary
I had a customer service call routed to me recently and the man was cursing at me when I picked up. I was like “sir I’m a graphic designer and not the person who sold you this item.” He kept on cursing like I was the company or the person who sold him the item in question. I just kept saying “sir, this is not customer service, I understand but I just work here and I’m a graphic designer.”
Does anyone truly believe Mary has the patience to deal with the public who needs a call center? People who get to speak to an actual human are usually pretty pissed off by the time they make it through the automated menu and being on hold.
For my job I have to call companies with call centers in the Philippines every day several times a day. Some reps are wfh and some are in an office based on background noise, but it’s really the luck of the draw because frequently I get incorrect information, or can tell the representative just doesn’t know what they’re talking about and reading from a script. The amount of times I get misquoted, or realize I’ve wasted 30 min on hold to reach someone who is now giving me incorrect answers is frustrating but a weekly occurrence. Anyway what I’m trying to say is, just based on that fact, she could probably get and keep one of these jobs as it seems there is little quality control/training/accountability to do a good job.
Honestly as someone job searching (and disabled remote would be ideal) I read this kind of job is not worth it, and I know I’m an emotional sensitive person so I could see it wearing on Mary
I had a customer service call routed to me recently and the man was cursing at me when I picked up. I was like “sir I’m a graphic designer and not the person who sold you this item.” He kept on cursing like I was the company or the person who sold him the item in question. I just kept saying “sir, this is not customer service, I understand but I just work here and I’m a graphic designer.”