Did you ever stop to consider how many North Americans lost their call center jobs because your people make an “amazing $8”?
I worked at an outsourced call center from 2007 to 2011 in rural Louisiana making low hourly wages and virtually no benefits. The 330 employees in my center were trained as T-Mobile customer service representatives and we couldn’t tell the customers who verbally abused us for having such great jobs that we weren’t real T-Mobile agents. It was widely known back then that T-Mobile was one of the nation’s top companies to work for, but we didn’t work for them, just the outsourcing company. Customers who couldn’t pay their bills took their frustration out on us because they mistakenly believed we were better off than they were.
In 2010, we started noticing agents in the Philippines were gradually taking over calls from our center. I was asked if I would be interested in going to Makati City to train these agents. I could have left right away because my daughter was spending the summer with her father, but they said it would be 70 days starting from September 1, so I sadly had to turn the opportunity down. After the Louisiana team returned from training in Makati City, we were informed that our center was closing and the English calls were being routed to the Philippines and the Spanish calls to Costa Rica.
I was 51 years old when I lost my job so I had protections under the Federal WARN Act as a “worker over 50 displaced by foreign trade,” but most of the 330 people in my call center had nowhere else to go. It had a really negative impact on our community.
In 2011, I was told that 10,000 call center agents in North America lost their jobs due to re-outsourcing to countries like The Philippines. Every time I hear a customer service representative in an overseas call center, all I can feel is anger that they took our jobs away from us for that “amazing $8.”
That’s a really ignorant way to look at it. Be mad at the company not the workers. What were they supposed to do? Say no to a job? Even if they said no, you still wouldn’t be employed
I’m sorry about the lack of empathy you’re getting from the other comments. It’s a shit situation and while I’m not sure what the solution is, it certainly isn’t screwing over western workers and then tone policing their reaction to getting screwed over 🙄
Did you ever stop to consider how many North Americans lost their call center jobs because your people make an “amazing $8”?
I worked at an outsourced call center from 2007 to 2011 in rural Louisiana making low hourly wages and virtually no benefits. The 330 employees in my center were trained as T-Mobile customer service representatives and we couldn’t tell the customers who verbally abused us for having such great jobs that we weren’t real T-Mobile agents. It was widely known back then that T-Mobile was one of the nation’s top companies to work for, but we didn’t work for them, just the outsourcing company. Customers who couldn’t pay their bills took their frustration out on us because they mistakenly believed we were better off than they were.
In 2010, we started noticing agents in the Philippines were gradually taking over calls from our center. I was asked if I would be interested in going to Makati City to train these agents. I could have left right away because my daughter was spending the summer with her father, but they said it would be 70 days starting from September 1, so I sadly had to turn the opportunity down. After the Louisiana team returned from training in Makati City, we were informed that our center was closing and the English calls were being routed to the Philippines and the Spanish calls to Costa Rica.
I was 51 years old when I lost my job so I had protections under the Federal WARN Act as a “worker over 50 displaced by foreign trade,” but most of the 330 people in my call center had nowhere else to go. It had a really negative impact on our community.
In 2011, I was told that 10,000 call center agents in North America lost their jobs due to re-outsourcing to countries like The Philippines. Every time I hear a customer service representative in an overseas call center, all I can feel is anger that they took our jobs away from us for that “amazing $8.”
That’s a really ignorant way to look at it. Be mad at the company not the workers. What were they supposed to do? Say no to a job? Even if they said no, you still wouldn’t be employed
T mobile isn’t here to make sure you earn a living. They are a business out to make the most money possible.💀
I’m sorry about the lack of empathy you’re getting from the other comments. It’s a shit situation and while I’m not sure what the solution is, it certainly isn’t screwing over western workers and then tone policing their reaction to getting screwed over 🙄